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Frequently Asked Questions

1. How many online courses are being offered by the College of Lake County?

2. Do I need to come to campus to participate in an online course?

3. How do I register for an online course?

4. How do I contact my instructor?

5. What kind of hardware and software do I need?

6. What if I have technical problems while taking an online course?

7. Do I get credit for these courses?

8. What about assignments, testing and attendance?

9. Why is my Non-Credit Online course not listed in the Course Information area?

10. How much will an online course cost?

11. How does my instructor contact me when my online course is due to begin?

12. How can I find out how to get to my online Non-credit course?

13. Does CLC offer online tutoring?

14. I am having trouble logging on to my online course. What am I doing wrong?

15. I am confused about credit and non-credit online courses. Which one is right for me?

16. How do I log on to my CLC Student E-Mail account?

17. I am having trouble logging into my CLC Student E-mail account. I have previously used a Hotmail account. Is this a problem?

1. How many online courses are being offered by the College of Lake County?

   Online courses are being offered in a variety of different subject areas, with more being developed each semester. At this time we have over 90 online credit courses running online. The college also offers non-credit online courses.

2. Do I need to come to campus to participate in an online course?

   Most courses will be taught without any on-campus requirements. However, some instructors may choose to have an optional on-campus orientation session. In addition, it may be necessary to come to campus for laborotory sciences or speech classes. One easy way to tell is to look for Online course sections in the 800 range. These courses will be totally available online. If your online course has a 600 range section, it will require some kind of campus visits. Get more information on the Online Courses page.

3. How do I register for an online course?

   The registration process is the same for online courses as it is for all CLC courses. For more information on registration you can view the steps for becoming an online student. Registration is available in person at the College of Lake County, or online.

4. How do I contact my instructor?

   If you have questions about an online course, or want to contact your instructor for any reason, you have several options. Each instructor has posted his/her office phone number, E-mail address and office number throughout the course web site. You can use any method you wish to contact an instructor. Find your instructor in the Faculty Contact page.

5. What kind of hardware and software do I need?

   To learn all about the necessary hardware and software requirements check out the Hardware and Software requirements page.

6. What if I have technical problems while taking an online course?

   If you are having problems connecting to the Internet, please contact your Internet Service Provider. For example if you are an AOL user, please call their tech support number to get connected. Once you are on the net, if you have problems with Blackboard or any of the course related pages, contact the CLC Help Desk at 847-543-HELP (4357).. It is very important that you attempt to contact your instructor as well, so that he/she is aware that you are having problems.

7. Do I get credit for these courses?

   Yes, as long as your are taking a credit online course. We also offer continuing education courses online that are non-credit courses. These courses are indicated with a CCMP or other 4 letter course code.

8. What about assignments, testing and attendance?

   Each instructor decides how they will handle written assignments, testing and attendance. Assignments may be submitted via E-mail, fax, or U.S. Mail. Testing may be done online or the testing centers at the CLC campus may be utilized. Testing may also take place off-site at a student support center convienent to the student's location. Attendance may be taken during virtual class sessions or may not be required at all. Specific details about these issues will be published in the course syllabus or course web site.

9. Why is my Non-Credit Online course not listed in the Course Information area?

   This is a Non-Credit course offered online through the College of Lake County. You can see the list of Non-Credit Courses, and you can find out more information from our Non-Credit Online Course by contacting Tammy Johnson.

10. How much will an online course cost?

    The fee stucture for an online course at the College of Lake County is the same as a credit course and can be found outline on the Tuition and Fees page. In addition, non-credit continuing education courses have a course fee.

11. How does my instructor contact me when my online course is due to begin?

    Some Instructors will send out a welcome letter to students before the beginning on class. This letter typically contains information about the course, the instructor, and information about logging in and starting the class. Other instructors will not send out this type of letter. Online Courses start the same day as face to face courses and you should log into blackboard the first day of class to get started. If you have questions about when the course starts you should contact the instructor.

12. How can I find out how to get to my online Non-credit course?

    For more information on accessing and logging in to the Non-credit online courses please view the Continuing Education Non-Credit Online Courses Information Page.

13. Does CLC offer online tutoring?

    The college currently supports online students with tutoring through the Math Center and Writing Center. Please contact these centers for more information.

14. I am having trouble logging on to my online course. What am I doing wrong?

    In order to login to an online course you need:

    Your User Name = The user name you created when you created your student login.

    Your Password = The password that you created to correspond with your user name.

    If you are still having problems please contact the CLC Help Desk at (847) 543-2052.
    

15. I am confused about credit and non-credit online courses. Which one is right for me?

    In general, credit courses are designed for students who are interested in earning college credits toward a degree or certificate. These courses are usually a full session-long (16 weeks for fall or spring and 8 weeks in summer), provide in-depth instruction in the subject area and involve intense study. Studentswho take credit courses receive a letter grade (A, B, C or D) at the end of the semester.

    Non-credit courses are short-term classes offered through the continuing education department. They are intended for students who want to gain general knowledge, learn a new skill, upgrade existing skills or develop personal interests. Upon completion, students may request a certificate of completion from the instructor.

16. How do I log on to my CLC Student E-Mail account?

    Use the E-Mail link found at the top of the main CLC Web page.

17. I am having trouble logging into my CLC Student E-mail account. I have previously used a Hotmail account. Is this a problem?

    The CLC Student E-Mail system utilizes the Microsoft Live system. Therefore, if you have previously logged into the Microsoft Live system, perhaps using a Hotmail account, you will need to use the Sign in with a different Account link.